FAQs

• Q:What kind of water is recommended to use with KASA Steamer?

A:For most countries, tap water is sufficient. Using distilled or deionized water is not recommended.

The manufacturer recommends “”soft-water”” that does not contain significant traces of calcium carbonate, iron, and other minerals. If tap water or subterranean water sources in your area contain a high mineral content, you should take special precautions. Using water that contains a high level of mineral content may result in frequent cleaning and scale removal.

• Q:Is it possible and recommended to add chemicals to the tank?

A:No, never. Users should not add anything to the steamer. We recommend pre-treating the surface with a spray bottle allow the chemicals to sit and then steam-clean.

• Q:How can I purchase? I am an international buyer.

A:We will work with you to deliver your order to a main port (seaport or airport) in your country.

A Purchase Order (PO) must be received with following information :

Model numbers and quantity

Complete shipping address, recipient name and phone number

Shipping method​